L3Coaching - Privacy Policy

Read how L3 Coaching collects, uses and protects your personal information, and learn your rights and choices about cookies, data access and communications.

Effective date: 01-Jun-2025

L3 Coaching Pty Ltd (“we”, “us”, “our”) respects your privacy. This policy explains how we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to our website, bookings, programs, workshops, and related services in Australia.

Who We Are

  • Business name: By The Hill Group Pty Ltd Trading as L3 Coaching
  • ABN/ACN: 63 691 137 489
  • Registered address: 1 Darrell Place, Chapman, ACT, 2611
  • Contact: Sarah Burrows | 0404 085 023

Personal Information We Collect

We collect information that identifies you or could reasonably identify you, including:

  • Identity & contact: name, email, phone, organisation, job title
  • Booking & service data: session history, goals you choose to share, preferences, notes, and agreed actions
  • Transaction data: invoices, payments, purchase history (we do not store full card details)
  • Communications: emails, form submissions, testimonials/feedback
  • Website & device data: IP address, pages viewed, timestamps, and cookies or similar technologies (see “Cookies & analytics”)
  • Sensitive information (limited): only with your explicit consent and only where relevant to our services (e.g., health-adjacent context such as stress, sleep, ADHD/IBS support in coaching). You can decline to provide sensitive details.

How We Collect Information

  • Directly from you via discovery calls, coaching sessions, readiness sessions, bookings, forms, email, events, and workshops
  • Automatically when you use our site (analytics, cookies, logs)
  • From third parties you authorise (e.g., a referral partner) or public sources (e.g., LinkedIn) for business contact details

Why We Collect and Use Your Information

  • To provide coaching, workshops, and related services you request
  • To schedule, confirm, reschedule, and administer sessions and courses
  • To issue quotes, invoices, receipts, and manage accounts
  • To improve our programs, website, and client experience
  • To send service messages and, if you opt in, updates and resources (you can unsubscribe anytime)
  • To comply with laws (e.g., record-keeping, taxation) and manage risk, disputes, and regulatory requests

Direct Marketing

If you opt in, we may send updates and resources relevant to your interests. You can opt out at any time via the unsubscribe link or by contacting us at sarah@l3coaching.me or via contact us.

Disclosing Your Information

We may share personal information with:

  • Service providers under contract (e.g., website hosting, email/CRM, booking/scheduling, analytics, payment processing). They may only use your data to help us deliver services.
  • Professional advisers (legal, accounting) under duties of confidentiality.
  • Authorities where required by law, court order, or to protect safety, rights, or property.
  • Overseas disclosure: some providers may store data outside Australia (e.g., cloud hosting) but our main provider hosts data within Australia. Where practicable, we take reasonable steps to ensure recipients protect personal information in a way that is substantially similar to the APPs.

Your Rights

  • Access: you can request access to the personal information we hold about you (APP 12)
  • Correction: you can ask us to correct inaccurate, out-of-date, or incomplete information (APP 13)

Cookies & Analytics

We use essential cookies to make our site work and optional analytics cookies to understand site usage and improve content. You can control cookies through your browser settings. Blocking some cookies may impact site functionality. If we use third-party analytics or ad tools, they may set their own cookies.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (e.g., access controls, encryption in transit where supported, staff confidentiality obligations, and vendor due diligence). If a data breach is likely to cause serious harm, we will assess and, where required, notify affected individuals and the OAIC under the Notifiable Data Breaches scheme.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law (e.g., business and tax record-keeping). When no longer needed, we take reasonable steps to de-identify or securely destroy it.

Children

Our services are designed for adults. We do not knowingly collect personal information from children under 16 without parent/guardian consent.

Complaints

  • Contact us first: sarah@l3coaching.me with details of your privacy concern. We’ll respond as soon as practicable.
  • If you’re not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC): oaic.gov.au or 1300 363 992.

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

Changes to This Policy

We may update this policy to reflect changes to our practices or legal requirements. The “Effective date” above shows the last update. Significant changes will be highlighted on our website.

More Information

To learn more about your privacy rights under Australian law and the APPs, visit the OAIC website at oaic.gov.au.