Coaching and Hypnosis Agreement

Description of Coaching

Coaching is a partnership (defined as an alliance, not a legal business partnership) between Coach and the Client in a thought provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate and create/development of personal, professional and business goals and to develop and carry out a strategy/plan for achieving these goals.

Coach-Client Relationship

• Ethics & Standards: The coach agrees to maintain the ethics and standards of behavior, established by the International Coaching Federation (ICF). www.coachfederation.org/ethics

• Client Responsibility: The Client is solely responsible for creating and implementing their own physical, mental, and emotional wellbeing, decisions, choices, actions and results arising out of, or resulting from the coaching relationship and their coaching calls and interactions with the Coach.

• Not Therapy: The Client understands that coaching is not therapy and does not substitute for therapy, if needed and does not prevent, cure or treat any mental disorder or medical disease. A coach is not a medical practitioner.

• Client Commitment: The client agrees to communicate honestly, be open to feedback, and assistance and to create the time and energy to participate fully in the coaching program.

• Termination Right: The Client further acknowledges that the coach may terminate or discontinue the coaching relationship at any time.

• Life Scope: The Client acknowledges that coaching is a comprehensive process that may involve all aspects of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues is exclusively the Client’s responsibility.

• Medical Care: The Clients acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by applicable law and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by medical or other qualified professionals.

Services

The parties agree to engage in a “Coaching Program/Hypnosis Program” as detailed in these terms. The coach will be available to the client via email in between scheduled meetings as defined by the coach in Session 1. The coach may also be available to the Client, per the client’s needs, at an hourly/project rate confirmed during the discovery call.

Schedule and Fees

• Fee Agreement: The delivery of coaching services shall be charged as per the ‘fees’ agreed during the discovery call. This includes coaching sessions, emails, calls and any other services provided. The client at the coach’s discretion might be eligible for a single free discovery call.

• Session Length: The length of each session is as detailed in ‘Session Duration’ below

• Rate Changes: If rates change before this agreement has been agreed to by accepting the terms and conditions, the prevailing rates will apply.

Terms of Payment

• Payment in Full: Terms of Payment is required in-full prior to coach services being delivered via the payment method of your choice available to you on the Coaching invoice.

• EFT Payments: Where paying by EFT a payment receipt is to be emailed to the Coach at the time of payment being made.

• Cancellation Transfer: At the discretion of the Coach, paid fees may be transferred to a future session date, where a session has been cancelled by the Client with more than 48 hours’ notice in writing.

• Coach Cancellation: In the extreme and unusual case where the Coach cancels a session, the fee paid by the Client will be transferred to a future session - a refund will not be issued.

• Service Suspension: The Coach may suspend services where payment has not been received.

• Service Termination: In the unlikely event where the Coach terminates service provision, all fees paid against sessions not yet delivered/consumed by the Client will be returned to the client in full, within 48 hours of service termination advice in writing by the Coach.

Coaching Program

Depending upon the outcome the Client wishes to achieve and the time, money and commitment the Client is willing to honour, the type of Coaching Program the Client will be agreed during the discovery call:

• Resource Costs: The costs of all resources within your Program are included in your Coaching Fee, as agreed to prior to Coaching commencing and as detailed on your invoice.

• Extra Resources: Where resources are added to your Program that are considered ‘extra’ to those negotiated and agreed to (such as books, profiling reports etc.), your Coach will gain your approval to use and charge you for them prior to delivery.

• Delivery Modes: Your Program can include one or all modes of delivery as follows: face-to-face, online and telephone. The mode/s of service you will experience will be as agreed to by you and the Coach prior to commencement of service.

• Email Contact: Email contact between sessions will be as outlined and agreed to in your first coaching session.

• Phone Contact: Phone contact with your Coach between sessions will be as outlined and agreed to in your first coaching session.

• Session Scheduling: Your Coach will have a diary scheduled around your booked sessions, you are required to give at least 48 hours notice of session cancellation.

• Non-Attendance: Where a Client fails to attend a confirmed coaching session, the Client may forfeit their paid fee at the discretion of the Coach.

Session Duration

Depending upon the Coaching Program you agreed to, the session duration will vary. The session length will be agreed before each session. This will be confirmed with you prior to coaching commencing. Please always be on time for your sessions. The Coach may not be able to add time onto the end of a planned session where you arrive late.

Refund Policy

Refunds will not be issued where:

• Non-Attendance: The Client fails to attend a pre-confirmed session (in person, online or via phone). At the discretion of the Coach, a new session time may be arranged.

• Program Termination: The Client terminates a pre-purchased program of coaching. At the discretion of the Coach, a percentage of the fee may be refunded, depending upon the notice period and reason for termination.

• Late Cancellation: The Client cancels a pre-purchased session with less than 48 hours’ notice. At the discretion of the Coach, a new session time may be arranged.

• Coach Cancellation: The Coach cancels a coaching session - in this instance, a new session time will be arranged.

• Completed Session: Upon completion of a coaching session - no refunds apply